Cancellation Policy

General

The cancellation policy is effective for all vacations crafted by Vistayo Travel Solutions (Vistayo) from 01 September 2019. Vistayo customers eligible for refunds will receive the refund amount within 90 working days from the date of cancellation or when the supplier(s) processes the refund, whichever is later. For refunds related to on-trip cancellations, customers will receive the refund amount within 90 working days from the date of their return or when the supplier(s) processes the refund, whichever is later. For queries/clarifications, please reach out to hello@vistayomaldives.com .

The Refund amount depicted is subjected to change based on international exchange rates , refunds received from suppliers and payments received from customers till date. Any change in refund amount will be communicated to customers by their respective account owners.

General Cancellation Policy:

• If Cancellation requested: between 0 - 30 days before travel: Cancellation Charges: 100% of the total price.
• If Cancellation requested: between 31 - 45 days before travel: Cancellation Charges: 60% of the total price.
• If Cancellation requested: between 46 - 60 days before travel: Cancellation Charges: 40% of the total price.
• If Cancellation requested: 60 or more days before travel: Cancellation Charges: 30% of the total price.
• For the bookings marked Non-refundable, 100% cancellation would apply, irrespective of when the cancellation requests is received ie irrespective of the number of days before the travel, the cancellation request is received.
• Above mentioned is general cancellation policy, applicable wherever specific cancellation policy not mentioned.
• In case there is a different cancellation policy applicable,For certain products, it will be clearly specified on the product page or document & will supersede the above mentioned cancellation policy.
• All cancellations request to be sent via email to the respective travel consultant or to hello@vistayomaldives.com and only when the cancellation is processed &the written confirmation is emailed, will the refund be processed.

Flights

• We do not do standalone flight bookings.

Hotels

• On cancelling hotels which have been marked as “Non-Refundable” on the final travel vouchers, the customer will be eligible for a zero refund.
• For hotels which have been marked as “Refundable” on the final travel vouchers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.
• The total refunds for hotels may include components which vary with international exchange rates.
• While Vistayo strives to provide the best hotels with world-class amenities, we cannot be held responsible for factors such as hotel staff behaviour, cleanliness and quality of accommodation. Additional costs owing to on-trip room upgrades and additional amenities will be borne by the customer. All hotels changed on-trip (Hotels booked per itinerary cancelled and new hotels booked) will entail a 100% cancellation fee.
• Entertaining early check-in or late check-out requests is solely based on the discretion of the hotel. Vistayo will not be able to process cancellation requests owing to non-availability of these requests.

Activities

• On cancelling activities marked as “Non-Refundable” on the final travel vouchers, the customer will be eligible for a zero refund.
• For activities, which have been marked as “Refundable” on the final travel vouchers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.
• The total refund for activities may include components which vary with international exchange rates.

Transfers

• For all transfers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.
• The total refunds for transfers may include components which vary with international exchange rates.

Visa & Insurance

• Vistayo acts as a facilitator for processing Visa applications. We will guide customers on Visa formalities & Visa documentation for specific destinations. The discretion to grant/reject Visa rests solely with the concerned embassy and Vistayo will not be responsible for rejection of any applications. The visa fee is non-refundable in case of rejected visa applications.
• While we strive to provide a seamless Visa experience to the customers, Vistayo will not be held responsible for unforeseen changes to Visa formalities levied by the embassy during the document submission and processing phase.
• Insurance once applied is subject to 100% cancellation fee and is non-refundable.